Solbari USA

<p>Unfortunately, due to the volume of orders we receive, it can be very difficult to make changes after an order has been placed. Please <a href="https://www.solbari.com.au/pages/help?hcUrl=%2Fen-GB%2Fcontact" id="isPasted" rel="noopener noreferrer" target="_blank"><u>contact our customer service team</u></a> as soon as possible, and we will do our very best to assist you.&#xA0;</p>

Unfortunately, due to the volume of orders we receive, it can be very difficult to make changes after an order has been placed. Please contact our customer service team as soon as possible, and we will do our very best to assist you.

Can I cancel or change my order?

Orders

Can I return my item for a refund or exchange?

How do I create a return or exchange request?

Do you offer free returns or exchanges?

Returns and Exchanges

Where do you ship to?

Which couriers do you use?

Where are orders sent from?

When will my order arrive?

How do I track my order?

Delivery and Shipping

What payment methods do you accept?

I forgot to use my discount code. Can I claim it afterwards?

Will I be charged customs and import duties?

Can I buy Solbari in larger quantities? Do you offer wholesale?

Does Solbari offer gift receipts?

What is UPF?

What is the difference between UPF & SPF?

Does the colour of the garment affect the UPF50+ rating?

What and who determines a piece of clothing’s UPF rating?

How long does UPF50+ last?

Do you use chemicals to make your products UPF50+?

UPF50+

How many sunburns increase the risk of skin cancer?

What are UV rays, and why are they harmful?

Can younger people get skin cancer?

Should I be worried about vitamin D deficiency if I avoid sun exposure?

Do I need sun protection on cloudy days?

Why should I be concerned about non-melanoma skin cancer?

Sun Exposure

Will I get tanned or sunburned through the garments?

Do I need to wear sunscreen if I’m wearing Solbari?

My skin is prone to irritation – can I wear Solbari?

Skin Concerns

Do you sell your fabrics?

What are the differences between your fabrics?

Fabrics

Do you have any plans to expand your size range?

Are your garments true to size?

Sizing

How do I care for my Solbari?

My hat’s brim was heavily folded during shipping. What do you recommend to remove the creases?

Can I cancel or change my order?Updated 4 months ago